Thank you for shopping with us.

Due to changes in the European Union (EU) customs regulations, Japan Post has suspended the acceptance of online retail shipments to Germany.
As a result, orders to Germany cannot be shipped via international mail, which is used for overseas shipping. Shipments to Germany have been suspended since November 9, 2026.

Orders to Germany can still be placed, but shipping is on hold until an alternative shipping method is ready.
Orders already placed and currently on hold, including pre-orders, will be shipped in sequence once shipping resumes. Pre-order items will be shipped after their release.

Shipping will resume as soon as an alternative shipping method is ready. We will announce it when shipping resumes.

We apologize for any inconvenience this may cause.

The shipping date for products scheduled for release in november 2026 has been confirmed.

Ireina Fartagna
november 20, 2026

■ Regarding Credit Card Payments ■
Please be aware that charges on your credit card statement will appear under the name of the payment processing service, "CREDIX."

■ Regarding Address Changes ■
Please complete any address change requests by 10:00 AM (JST) on Monday, november 16.

■ For Customers Using the Previous Store ■
・You can continue to view your order history from the "My Account" section of the previous store.
・If you need to change the shipping address or payment method for any unshipped orders from the previous store, please do so via the "My Account" section of that store.

Access the previous store here:
https://old-native-store.net/en/

If you wish to change your address, please first log in to "My Account" and register your new address in your address book.

Once registered, please contact our customer support team, providing your order number and the new address.

Please note that address changes requested after the deadline mentioned above may incur additional shipping costs or handling fees.

Thank you for your continued support.

The shipping date for products scheduled for release in november 2026 has been confirmed.

Aurora
november 16, 2026

■ Regarding Credit Card Payments ■
Please be aware that charges on your credit card statement will appear under the name of the payment processing service, "CREDIX."

■ Regarding Address Changes ■
Please complete any address change requests by 10:00 AM (JST) on Monday, november 10.

■ For Customers Using the Previous Store ■
・You can continue to view your order history from the "My Account" section of the previous store.
・If you need to change the shipping address or payment method for any unshipped orders from the previous store, please do so via the "My Account" section of that store.

Access the previous store here:
https://old-native-store.net/en/

If you wish to change your address, please first log in to "My Account" and register your new address in your address book.

Once registered, please contact our customer support team, providing your order number and the new address.

Please note that address changes requested after the deadline mentioned above may incur additional shipping costs or handling fees.

Thank you for your continued support.