Shopping Guide

Product Page

Select the item you would like to purchase and click the "Add to Cart" button.
On the screen that appears, click "Proceed to Cart" or click the cart button in the sidebar menu to proceed to the cart screen.

Shopping Cart Page

Please confirm the product(s) and price(s) on the cart screen.
To change the purchase quantity, click the "+" or "-" button in the "Qty" field.
To proceed with your purchase, click the "Proceed to Checkout" button to go to the order processing screen.
To continue shopping, click the "Continue shopping" button.

Checkout Page

If you are not logged in

You must be a registered user to purchase from this site. (Registration is free of charge.)
If you are not a registered user, please click "Sign up" to register.

If you are logged in

You will be redirected to the checkout screen.

Delivery Information
By default, the address registered in your member information will be applied.
To change it, click the "Change" button to go to the shipping address selection, select the shipping address from the list, and click the "Deliver to the selected address" button.
To add a new shipping address, click the "Add a New Delivery Address" button, enter the required information on the new address screen, and click "Save".

Payment Method
Payment is accepted via credit card only.
Please select your desired payment method.

Paying by Credit Card

Credit Cards Accepted:

• Visa
• MasterCard

1. After selecting "Credit Card (CREDIX Link Type)" in the payment information, proceed with your order and click the "Review" button. You will then be redirected to the "Credit Card Application" page.
2. After entering the required information, click "Confirm Purchase" to complete the payment application.
   

   At the time of your order, only an authorization will be completed. Your card will not be charged.

3. After the payment application is complete, click "Return to Checkout" on the page to return to the native store's order completion page.
   

   Your order is not complete after only providing your payment information. Please do not close or refresh your browser.

   Even if your payment information has been provided, your card will not be charged unless your order has been finalized.

Billing Entity
Charges on your credit card statement will be billed under the name "CREDIX" or "Chokomu."

All credit card payments will be processed by (Inc.) CREDIX.

Review Your Order
Please confirm the contents of your order. If there are no mistakes, click the "Place an Order" button just once.
Once all processing is complete, the "Order Placed" screen will be displayed. Your order is complete when you receive an email from the native store to your registered email address.

Depending on your internet connection, it may take some time for your order to complete. Please refrain from clicking anywhere on the page or closing your browser until the order confirmation page has loaded.

In the event that you are redirected to the order confirmation page but do not receive an order confirmation email, please contact Customer Support.

Regarding Cell Phone Access

Though you may be able to access and order from this shop via cell phone, you may not be able to place an order or access this site from some terminals.
In the event that you cannot place your order via cell phone, we ask that you please use a personal computer.
When accessing this site via smartphone, please be sure to enable JavaScript.

Regarding Free Online Email Services

When using Yahoo!, Gmail, Hotmail, and other free email services, all email from this site may be filtered into your spam folder.
In the event that you aren't receiving our mail, please check your spam folder and settings.

Regarding Shipment

As the shipment date will depend on the product purchased, please see the product information page for more information.
Please be aware that shipment may be delayed due to manufacturing issues and other unforeseen circumstances.
Import taxes and all other fees (including customs clearance fees) incurred after shipment are the buyer’s responsibility.

Payment

What types of payment do you accept?

We accept payment by credit card only.
We do not accept debit cards.

When will my card be charged? / My card has been charged but I haven't received my order.

After the shipping date has been determined and announced, your card will be charged 2-3 weeks prior to the shipping date.
Please make sure that the credit card used to make your purchase will be valid at this time.
Shipping dates will vary by product. Please see the product page for more information.

Why can't I use my card?

Please contact your credit card company directly.
Most issues are caused by authorization errors, such as the card being expired or exceeding the credit limit.

How can I change my payment method?

We apologize, but we accept credit cards only.

Shipping

What courier do you use?

EMS, UPS, and FedEx are our Shipping Methods and you cannot choose your preferred Shipping Method/Courier.

How much is shipping?

Depending on the estimated packaging size of a product, one of the following shipping fees will automatically be set by our systems at the time of your check-out.

United States
Other Scale: 6,100JPY or 7,900JPY
1/4 Scale: 9,900JPY or 30,000JPY

North America
Other Scale: 6,100JPY or 7,900JPY
1/4 Scale: 9,900JPY or 15,000JPY

EU・Oceania
Other Scale: 5,000JPY or 6,800JPY
1/4 Scale: 8,000JPY or 13,500JPY

Asia
Other Scale: 3,000JPY or 3,400JPY
1/4 Scale: 4,300JPY or 6,100JPY

In principle, all products will be sent in one box per order.
However, due to product size or receiving dates, shipments may be split.

Can I select a shipment or delivery date?

You cannot select a shipment or delivery date.

What countries do you service?

We currently service the following areas:

Australia

Austria

Belgium

Canada

Czech Republic

Denmark

France

Germany

Hong Kong

Ireland

Italy

Korea

Luxembourg

Netherlands

Norway

Philippines

Portugal

Sweden

Switzerland

Taiwan

Thailand

United States

How do I change my shipping address?

Please contact Customer Support using this form.

Please note that your order data will not be updated by editing your user data alone. You must contact Customer Support to change your shipping address.

When contacting Customer Support, please indicate your Order Number, Name, previous Shipping Address, and current Shipping Address for each order you need to update.

Requests for change of address received 1-3 business days prior to shipment will experience delays.

When will my order ship? / Why hasn't my order shipped?

Shipment date will vary by product; please see the product information page for details regarding shipping.
As all products are made to order, please note that shipment may be delayed suddenly and without warning.

Can you combine multiple orders?

Multiple orders cannot be combined.
In principle, all products will be sent in one box per order.
However, due to product size or receiving dates, shipments may be split.

Can I select a different courier?

EMS, UPS, and FedEx are our Shipping Methods and you cannot choose your preferred Shipping Method/Courier.

Email

I didn't receive my order confirmation mail.

If you're not receiving our mail, you may have entered in your mail address incorrectly. Please log into "My Account" to confirm your email address.

• When using a free email service such as Gmail or Yahoo!, mail may be filtered into your spam box.
  Please check your mail settings and/or contact your email service provider directly.
• You may not be able to receive email on your cell phone depending on your domain settings.
  Please be sure to enable emails from "@native-store.jp" and "@native-web.jp".
• Please also make sure that you've not input any invalid characters or repeating "." (dots), or placed a "." (dot) immediately before the @ symbol in your address, as this may cause send/receive errors.

The characters are corrupt, I can't read my mail.

All automatic system mails are sent in UTF-8 encoding.
Please change your display settings to UTF-8 encoding.

Why is mail being sent to my old email address?

Please contact Customer Support using this form.

Please note that your order data will not be changed by editing your user data alone. Please contact Customer Support to update your email address.

When contacting Customer Support, please indicate your Order Number, Name, previous Email Address, and current Email Address for each order.

Other

Member Rank

Your account will be assigned a rank based on your total payments made at Native Store.

The cumulative payment amount for “items shipped between March 1st of the current year and February 28th of the following year” will be calculated.
Rank upgrades will occur on March 1st of the following year based on this payment amount.

Rank Names and Cumulative Payment Amounts

Rank Names	Cumulative Payment Amounts
Bronze	Up to ¥149,999
Silver	¥150,000 to ¥299,999
Gold	¥300,000 to ¥499,999
Platinum	¥500,000 to ¥1,499,999
Diamond	¥1,500,000 and up

Rank Promotion Benefits

Customers who rank up during the calculation period will receive a prize.
Prizes will be shipped after the annual calculation, once shipping preparations are complete.

• Silver: Kiss Mark Decal Sticker
• Gold: Native Original Goods
• Platinum: 2 Types of Adult Goods for Figures
• Diamond: 10% Off Coupon (3 uses)

Other Important Notes

Ranks will be reset every other year on the first business day of March, restarting uniformly from Bronze.
We plan to periodically reset ranks thereafter.

Cumulative payment amounts are added when pre-ordered or ordered items are shipped.
Please note that shipping for pre-ordered items may be delayed beyond the originally scheduled release month. We appreciate your understanding.

Regardless of your enrollment date, the payment accumulation period and rank reset timing apply uniformly to all accounts.

Depending on your cumulative payment amount, you may advance two or more ranks in a single calculation.
For example, if you advance from “Bronze” to “Gold,” you will receive both the ‘Silver’ and “Gold” rewards.

Even if your cumulative payment amount exceeds ¥1,500,000, any excess amount will not carry over after the rank reset.

The cumulative payment amount includes the total of “product cost,” “consumption tax,” and “shipping fees.”

You can check your current rank on your My Page.

Please note that the criteria for rank advancement and the associated benefits may be subject to change in the future.

I can't access native's Mobile Site (Nothing Appears)

Some mobile phones are unable to access our Mobile Site, and we would like to ask for your understanding.
If you are unable to access the site, please access it from a PC environment.

I contacted Customer Support (via email or form) but haven't received a reply.

Please see Customer Support service hours below.

Customer Support Hours: 10:00-18:00 JST
Closed: Weekends, public holidays, and specific company holidays (Summer, New Year's, etc.)

All inquiries are answered in the order received, so it may take time to receive a response.

How can I change my user information?

You can edit your user information by logging on to "My Account".
To change a shipping address for an active order, please contact Customer Support directly.

Can I change the product quantity?

Product quantities cannot be altered after your order has been placed.

Can I cancel my order?

We do not accept cancellation requests.

How can I delete my account?

Please contact Customer Support using this form.
Please indicate your registered Name and Email Address when making your request.

Account deletion requests will only be processed once all orders have been completed (no unshipped orders remain).

Do you have plans to rerelease any products?

We currently have no plans to rerelease any products.

Why can't I place an order?

Recommended browsers are the latest versions of Google Chrome, FireFox, or Edge.
If you still experience difficulty, please try disabling any security software when placing your order.

What happens if I exceed the order limit?

All products have limits on individual purchase.
Any order found to be in excess of this limit will be cancelled.

The product I received is damaged or defective (e.g., broken, paint issues).

If you have an issue with your product, please contact us within 7 days of the product's arrival.
Please contact us using the web form below with all the required information.

Please note that packaging is designed for the sole purpose of protecting the product.
We do not accept claims regarding damaged packaging.

Web Form: https://nativesupport5209.zendesk.com/hc/en-us/requests/new