Information

We sincerely appreciate your continued patronage and support.

We would like to inform you of an error in the product descriptions for the following HOTVENUS products:

"Sakuma Shiori" by HOTVENUS
"Sakuma Shiori & Sakuma Shizune & Sakuma Shizuku" by HOTVENUS

We have discovered that the accessory names listed on the product pages differ from the actual specifications of the products.

Incorrect
Accessory: [No Tail Ver.] Interchangeable Buttocks Parts

Correct
Accessory: [No Tail Ver.] Replacement Part

*Please note that there is no discrepancy between the photos shown on the product page and the actual product specifications.

We sincerely apologize to all customers who have already placed pre-orders for these products for any confusion or inconvenience this error may have caused.

We are currently correcting the information on the relevant product pages and will further strengthen our internal verification process to prevent similar errors from occurring in the future.

If you have any questions or concerns regarding this matter, please contact us through the support form below:

https://nativesupport5209.zendesk.com/hc/en-us/requests/new

Thank you for your kind understanding and continued support.

The shipment date for product(s) scheduled for release in september 2026, has been confirmed.

Sayuka Kiryuu Bunny Ver.
september 10, 2026

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by september 7, at 10am JST.

■ For Customers of the Old Store ■
・Order history for the old store can still be viewed through your Old Store My Account.
・Updates to shipping addresses or payment methods for unfulfilled orders from the old store can only be managed via your Old Store My Account.

Access the old store here
https://old-native-store.net/en/

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.

Thank you for using native store.

We would like to inform you of an update to our shipping fees, as detailed below.

For products announced before September 1, 2026

United States
Other Scale: 6,100 / 7,900 JPY
1/4 Scale: 9,900 / 30,000 JPY

North America (Canada)
Other Scale: 6,100 / 7,900 JPY
1/4 Scale: 9,900 / 15,000 JPY

EU・Oceania
Other Scale: 5,000 / 6,800 JPY
1/4 Scale: 8,000 / 13,500 JPY

Asia
Other Scale: 3,000 / 3,400 JPY
1/4 Scale: 4,300 / 6,100 JPY

For products announced on or after September 1, 2026

Depending on the size of the product, one of the following shipping fees will apply.

United States
3,500 / 6,400 / 8,500 / 9,500 / 13,500 / 27,000 JPY

North America (Canada)・EU・Oceania
5,000 / 6,800 / 7,700 / 8,500 / 15,000 JPY

Asia
3,000 / 3,400 / 3,900 / 4,300 / 6,100 JPY

In principle, all products will be sent in one box per order. However, due to product size or receiving dates, shipments may be split.

This update does not affect orders you have already placed.

We apologize for any inconvenience and appreciate your understanding.

We would like to express our sincere gratitude for your continued patronage.

Regarding the product originally scheduled for release in August 2026, we have decided to change the shipping month as follows in order to further enhance product quality.

We deeply apologize for the significant inconvenience this causes to customers who have been eagerly awaiting the product's arrival.

▼Originally scheduled for August 2026 → Rescheduled for September 2026
Aurora Kunoichi Outfit Ver.
Aurora Kunoichi Outfit Ver. Tapestry Set Edition

We will provide updates regarding the specific shipping date via our website and email at a later time. We ask for your patience and understanding in the interim.

We remain committed to product development that meets your expectations and look forward to your continued support.