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Placing an Order

Product Page

Select the item you would like to purchase and click the "Add to Cart" button. You will be redirected to the Shopping Cart page.

 

Shopping Cart Page

Please confirm the product(s), quantity, and price of the products in your Shopping Cart.
You can change quantities by clicking on the "Qty" field, entering a new number, and then clicking the "Update Shopping Cart" button.
Click "Proceed to Checkout" when you're ready to complete your purchase. You will be redirected to the checkout screen.
To continue shopping, click "Return to Top Page."

 

Checkout Page

> New Customers

You must be a registered user to purchase from this site. (Registration is free of charge.)
If you are not a registered user, please click "Register." You will complete customer registration as you check out.

> After Logging In

1. Billing Information
Please select your billing address from the pull-down menu.
If your shipping address is the same as your billing address, select "Ship to this address." If your shipping address is not the same as your billing address, select "Ship to a different address." After making your selection, please click "Continue."

2. Shipping Information
If you selected "Ship to a different address," please select the desired address from your address book and click "Continue." If you would like to ship to an address that's not in your address book, select "New Address." Enter your new address and click "Continue."

3. Shipping Method
"EMS" is the only shipping method available.
If you accept these terms, please click "Continue."

4. Payment Information
Payment is accepted via credit card only.

Credit Cards Accepted
Visa, MasterCard

1. Please click "Continue" to be redirected to a secure payment page.

2. Enter in the required information and click "Confirm."
*At the time of your order, only an authorization will be completed. Your card will not be charged.

3. After providing your payment information, click "Submit." Click the "Retun to Checkout" link to be redirected to the native Online Shop.
*Your order is not complete after providing your payment information. Please do not close or refresh your browser.
*Even if your payment information has been provided, your card will not be charged unless your order has been finalized.

Billing Entity
Charges on your credit card statement will be billed under the name "CREDIX" or "Chokomu."
*All credit card payments will be processed by CREDIX.

5. Order Review
Please confirm the contents of your order. If there are no mistakes, click "Place Order." You will be redirected to an "Order Confirmation" screen, and an order confirmation email from native Online Shop will be sent to your registered email address.

*Depending on your internet connection, it may take some time for your order to complete. Please refrain from clicking anywhere on the page or closing your browser until the order confirmation page has loaded.
*In the event that you are redirected to the order confirmation page but do not receive an order confirmation email, please contact Customer Support.

 

Regarding Cell Phone Access

Though you may be able to access and order from this shop via cell phone, you may not be able to place an order or access this site from some terminals. In the event that you cannot place your order via cell phone, we ask that you please use a personal computer.
When accessing this site via smartphone, please be sure to enable JavaScript.

 

Regarding Free Online Email Services

When using Yahoo!, Gmail, Hotmail, and other free email services, all email from native Online Shop may be filtered into your spam folder. In the event that you aren't receiving our mail, please check your spam folder and settings.

 

Regarding Shipment

As the shipment date will depend on the product purchased, please see the product information page for more information.
Please be aware that shipment may be delayed due to manufacturing issues and other unforeseen circumstances.

Import taxes and all other fees (including customs clearance fees) incurred after shipment are the buyer’s responsibility.


FAQ

Payment

- What types of payment do your accept?
We accept payment by credit card only.

- What types of credit cards to you accept?
We accept Visa and MasterCard.
We do not accept Visa debit cards.

- When will my card be charged?
- My card has been charged but I haven't received my order.

After the shipping date has been determined and announced, your card will be charged 2-3 weeks prior to the shipping date. Please make sure that the credit card used to make your purchase will be valid at this time.
Shipping dates will vary by product. Please see the product page for more information.

- Why can't I use my card?
Please contact your credit card company directly.
Most issues are caused by authorization errors.

- How can I change my payment method?
We apologize, but we accept credit cards only.


Shipping

- What courier do you use?
EMS

- How much is shipping?
Asia: 3,000JPY
North America & Australia: 4,100JPY
Europe: 4,550JPY
In principle, all products will be sent in one box per order.
However, due to product size or receiving dates, shipments may be split.

- Can I select a shipment or delivery date?
You cannot select a shipment or delivery date.

- What countries do you service?
We currently service the following areas: Australia, Canada, China, France, Germany, Hong Kong, Italy, Korea, Netherlands, Taiwan, Thailand, United States.

- How do I change my shipping address?
Please contact Customer Support using this form.
*Please note that your order data will not be updated by editing your user data alone. You must contact Customer Support to change your shipping address.
*When contacting Customer Support, please indicate your Order Number, Name, previous Shipping Address, and current Shipping Address.
*Requests for change of address received 1-3 business days prior to shipment will experience delays.

- When will my order ship?
- Why hasn't my order shipped?

Shipment date will vary by product, please see the product information page for details regarding shipping. As all products are made to order, please note that shipment may be delayed suddenly and without warning.

- Can you combine multiple orders?
Multiple orders cannot be combined.
In principle, all products will be sent in one box per order.
However, due to product size or receiving dates, shipments may be split.

- Can I select a different courier?
We only ship via EMS.


Email

- I didn't receive my order confirmation mail.
If you're not receiving our mail, you may have entered in your mail address incorrectly. Please log into "My Account" to confirm your email address.

When using a free email service such as Gmail or yahoo!, mail may be filtered into your spam box.
Please check your mail settings and/or contact your email service provider directly.

You may not be able to receive email on your cell phone depending on your domain settings.
Please be sure to enable mail from "@native-web.jp".

Please also make sure that you've not input any invalid characters or repeating "." (dots) in your address.

- The characters are corrupt, I can't read my mail.
All automatic system mails are sent in UTF-8 encoding.
Please change your display settings to UTF-8 encoding.

- Why is mail being sent to my old email address?
Please contact Customer Support using this form.
*Please note that your order data will not be changed by editing your user data alone. Please contact Customer Support to update your email address.
*When contacting Customer Support, please indicate your Order Number, Name, previous Email Address, and current Email Address.


Other

- I contacted Customer Support but haven't received a reply.
Please see Customer Support service hours below.

Customer Support Hours: 10:00-18:00 JST
Closed weekends, holidays, annual holiday periods, business holidays
All inquiries are answered in the order received.

- How can I change my user information?
You can edit your user information by logging on to "My Account." To change a shipping address for an active order, please contact Customer Support directly.

- Can I change the product quantity?
Product quantities cannot be altered after your order has been placed.

- Can I cancel my order?
We do not accept cancelation requests.

- How can I delete my account?
Please contact Customer Support using this form.
Please indicate your Name and Email Address when making your request.

- Do you have plans to rerelease any products?
We currently have no plans to rerelease any products.

- Why can't I place an order?
Recommended browsers are IE8 and FireFox4 and above.
If you are using one of these browsers and still experience difficulty, please disable any security software when placing your order.

- What happens if I exceed the order limit?
All products have limits on individual purchase. Any order found to be in excess of this limit will be cancelled.

- The product was broken when I got it.
Please contact Customer Support using this form.

- The product I got is defective.
Please contact Customer Support using this form.
*Please note that packaging is designed for the sole purpose of protecting the product. We do not accept claims regarding damaged packaging.

Email: product-support@native-web.jp
Web Form: http://www.native-web.jp/inquiry/

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