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2019.3.15
Yoko Akagi Bunny Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Yoko Akagi Bunny Ver." scheduled for shipment in March, has been delayed as follows.

・March 2019 → April 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.3.13
Dva: Sun Kissed Ver.” Shipment Date Announcement

The shipment date for “Dva: Sun Kissed Ver.” scheduled for release in Mar 2019, has been confirmed.

Mar. 29, 2019


■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Mar. 25, at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.3.8
Ade-Sugata II” Shipment Date Announcement

The shipment date for “Ade-Sugata II” scheduled for release in Mar 2019, has been confirmed.

Mar. 20, 2019


■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Mar. 14, at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.3.6
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Sat, Mar 9, 2019 AM 4:00-5:00 JST


2019.3.4
Kotone Sasaki Bunny Ver.” Shipment Date Announcement

The shipment date for “Kotone Sasaki Bunny Ver.” scheduled for release in Mar 2019, has been confirmed.

Mar. 18, 2019


■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Mar. 12, at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.2.20
Rei Tsukushi Bunny Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Rei Tsukushi Bunny Ver." scheduled for shipment in February, has been delayed as follows.

・February 2019 → April 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.2.20
Aoi Nanami” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Aoi Nanami" scheduled for shipment in February, has been delayed as follows.

・February 2019 → April 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.2.20
Kotone Sasaki Bunny Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Kotone Sasaki Bunny Ver." scheduled for shipment in February, has been delayed as follows.

・February 2019 → March 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.2.19
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Wed, Feb 20, 2019 AM 4:00-4:30 JST


2019.2.15
Ade-Sugata II” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Ade-Sugata II" scheduled for shipment from Feb. 20, 2019, has been delayed as follows.

・Feb. 20, 2019 → March 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.2.8
Vanilla” Shipment Date Announcement

The shipment date for “Vanilla” scheduled for release in Feb 2019, has been confirmed.

Feb. 21, 2019


■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Feb. 15, at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.1.24
"Natsumi" Release Date Change

Thank you very much for shopping at the native Store.

Though the product "Natsumi" was scheduled to ship in April 2019, as we were able to move up the manufacturing schedule.  It's is now scheduled to ship on the following date.

(Mon) Feb. 18, 2019

We'd like to apologize for any inconvenience caused by the change in our release date for this product.

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by (Tue) Feb. 12, 2019 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.1.22
“Ade-Sugata II” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Ade-Sugata II” scheduled for shipment in January, has been delayed as follows.

・January 2019 → Feb. 20, 2019

We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 

 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Feb. 14, 2019 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2019.1.22
Kotone Sasaki Bunny Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Kotone Sasaki Bunny Ver." scheduled for shipment in January, has been delayed as follows.

・January 2019 → February 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.1.22
“Munetoku Ichimanda” “Tokuno Senzaki” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Munetoku Ichimanda” “Tokuno Senzaki” scheduled for shipment in January, has been delayed as follows.

・January 2019 → April 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.1.22
Vanilla” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Vanilla" scheduled for shipment in January, has been delayed as follows.

・January 2019 → February 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.1.22
Dva: Sun Kissed Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Dva: Sun Kissed Ver." scheduled for shipment in January, has been delayed as follows.

・January 2019 → March 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2019.1.15
Chocola” Shipment Date Announcement

The shipment date for “Chocola” scheduled for release in Jan 2019, has been confirmed.

Jan. 31, 2019

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Jan. 25, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.1.15
PEACH Maid Figure Series Mayuri Maliani” Shipment Date Announcement

The shipment date for “PEACH Maid Figure Series Mayuri Maliani” scheduled for release in Jan 2019, has been confirmed.

Jan. 23, 2019

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Jan. 17, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2019.1.8
System failure notification

Thank you for patronizing our products.

Due to a system malfunction, orders using certain payment methods could not be processed from approximately 6:50 on December 30, 2018 (JST) to approximately 4:15 on January 7, 2019 (JST).

It is now possible to use all payment methods.

Also, during the same period queries sent via the query form were not sent correctly. 

As these queries may not have reached customer support, we would ask that you resend them. 

We sincerely apologize for any inconvenience caused to our customers.

 

We are very grateful for your continued patronage.


2019.1.8
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

Wed, Jan 9, 2019 AM 0:00-0:30 JST


2018.12.19
PEACH Maid Figure Series Mayuri Maliani” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “PEACH Maid Figure Series Mayuri Maliani" scheduled for shipment in December, has been delayed as follows.

・December 2018 → January 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.12.19
Dva: Sun Kissed Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Dva: Sun Kissed Ver." scheduled for shipment in December, has been delayed as follows.

・December 2018 → January 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.12.19
Chocola” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Chocola" scheduled for shipment in December, has been delayed as follows.

・December 2018 → January 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.12.6
Regarding Customer Support Year End Holiday Notice


Thank you for your continued support of native STORE products!

We would like to inform our customers that native STORE customer support will be unavailable during the following period.


All inquiries received by the morning of (Fri) Dec. 28 will be answered by the end of year.


Our Customer Support Centers will be closed on the following days:


(Sat) Dec. 29, 2018 - (Sun) Jan. 6, 2019


All customer inquiries that we receive during this period will be answered in the order received from (Mon.) Jan. 7.


・[native STORE] Support Center

Web Form: https://native-store.net/en/contact/


・Product-Related User Suppport Center

Web Form: http://www.native-web.jp/inquiry/


We appreciate your business and look forward to serving you.


2018.12.6
Shizue Minase” Shipment Date Announcement

The shipment date for “Shizue Minase” scheduled for release in Dec 2018, has been confirmed.


Dec. 27, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by Dec. 21, at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.12.6
“Iiniku Ushijima From the Land of Figurines” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Iiniku Ushijima From the Land of Figurines” scheduled for shipment from Dec. 13, 2018, has been delayed as follows.


・Dec. 13, 2018 → Dec. 20, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Dec. 14, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.12.3
Yuko Kuwashima” Shipment Date Announcement

The shipment date for “Yuko Kuwashima” scheduled for release in Dec 2018, has been confirmed.


Dec. 13, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by Dec. 7, at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.11.21
“Munetoku Ichimanda” “Tokuno Senzaki” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Munetoku Ichimanda” "Tokuno Senzaki" scheduled for shipment in November, has been delayed as follows.

・November 2018 → January 2019

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.11.21
“Shizue Minase” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Shizue Minase” scheduled for shipment in November, has been delayed as follows.

・November 2018 → December 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.11.21
“Yuko Kuwashima” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Yuko Kuwashima” scheduled for shipment in November, has been delayed as follows.

・November 2018 → December 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.11.21
“Kurone” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Kurone” scheduled for shipment from November, has been delayed as follows.


・November 2018 → Jan. 18, 2019


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Jan. 11, 2019 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.11.21
“Iiniku Ushijima From the Land of Figurines” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Iiniku Ushijima From the Land of Figurines” scheduled for shipment from November, has been delayed as follows.


・November 2018 → Dec. 13, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Dec. 7, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.10.17
“Erika Kuramoto” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Erika Kuramoto” scheduled for shipment from October, has been delayed as follows.


・Oct 2018 → Nov. 2, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Oct. 29, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.10.17
Mana Koizuka” Shipment Date Announcement

The shipment date for “Mana Koizuka” scheduled for release in Oct 2018, has been confirmed.


(Tue) Oct. 30, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Wed) Oct. 24 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.9.27
“Hiromi Suguri” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Hiromi Suguri” scheduled for shipment from Oct. 11, 2018, has been delayed as follows.


・Oct. 11, 2018 → Oct. 17, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Oct. 11, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.9.25
“Hiromi Suguri” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Hiromi Suguri” scheduled for shipment from September, has been delayed as follows.


・Sep 2018 → Oct. 11, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Oct. 4, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.9.25
“Kurone” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Kurone” scheduled for shipment in September, has been delayed as follows.

・Sep 2018 → Nov 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.9.25
“ange” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “ange” scheduled for shipment from September, has been delayed as follows.


・Sep 2018 → Oct. 25, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Oct. 19, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.9.25
“Iiniku Ushijima From the Land of Figurines” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Iiniku Ushijima From the Land of Figurines” scheduled for shipment from September, has been delayed as follows.


・Sep 2018 → Nov. 30, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by Nov. 26, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.9.11
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

Fri, Sep14, 2018 AM 0:00-2:00 JST
Sun, Sep 16, 2018 AM 0:00-2:00 JST


2018.9.6
Meihua Hong” Shipment Date Announcement

The shipment date for “T2 ART☆GIRLS Meihua Hong” scheduled for release in Sep 2018, has been confirmed.


(Wed) Sep. 19, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Wed) Sep. 12 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.8.21
“Erika Kuramoto” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Erika Kuramoto” scheduled for shipment in August, has been delayed as follows.

・August 2018 → October 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.8.21
“T2 ART☆GIRLS Meihua Hong” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “T2 ART☆GIRLS Meihua Hong” scheduled for shipment in August, has been delayed as follows.

・August 2018 → September 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.8.21
“Kurone” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Kurone” scheduled for shipment in August, has been delayed as follows.

・August 2018 → September 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.8.21
Ayako Hiiragi Bunny Version” Shipment Date Announcement

The shipment date for “Ayako Hiiragi Bunny Version” scheduled for release in Aug 2018, has been confirmed.


(Fri) Aug. 31, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Aug. 27 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.8.2
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

Tue, Aug 7, 2018 AM 0:00-2:00 JST
Thu, Aug 9, 2018 AM 0:00-2:00 JST


2018.7.31
Shipping Rate Change for 1/4-Scale Figures

As always, thank you for shopping at the native STORE. 


Please note that as of August 2018, the shipping rate for all 1/4 scale figures sold by native will change as follows. 


Pre-Order Products Announced Before August 2018

Asia:  3,000JPY

America, Australia: 4,100JPY

Europe:  4,550JPY


Pre-Order Products Announced After August 2018

Asia:  4,300JPY

America, Australia: 5,900JPY

Europe:  6,600JPY 


Please note that products currently available for pre-order will be charged the shipping rates effective prior to August 2018, even though they can be pre-ordered in August. 


In addition, the shipping rates for all other products will remain unchanged. 


We apologize for any inconvenience and hope for your patience and understanding.


2018.7.30
Apology and correction of clerical error in the package for "Suzuhara Misa Bunny Ver."

Thank you for your patronage of Native products. We truly appreciate this.


There was a mistake in part of the description in the packaging of the product listed below.

We sincerely apologize for the inconvenience and trouble that we have caused you.


BINDing "Suzuhara Misa Bunny Ver."


We would like to correct the product name shown in the packaging as follows. 


Mistake:  鈴原 美紗 バニーVer. (Suzuhara Misa Bunny Ver.)

Correct:  鈴原 美沙 バニーVer. (Suzuhara Misa Bunny Ver.)


We apologize from the bottom of our hearts for all the trouble we have caused everyone.

We hope for your continued patronage of our products in the future.


2018.7.27
“BunnyBOY Amber” “BunnyBOY Black” Shipment Date Announcement

The shipment date for “BunnyBOY Amber” “BunnyBOY Black” scheduled for release in Aug 2018, has been confirmed.


(Wed) Aug. 8, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Thu) Aug. 2 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.7.25
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

Sun, Jul 29, 2018 AM 0:00-2:00 JST

Tue, Jul 31, 2018 AM 0:00-2:00 JST


2018.7.23
“Misa Suzuhara Bunny Version” Shipment Date Announcement


The shipment date for “Misa Suzuhara Bunny Version” scheduled for release in July 2018, has been confirmed.


(Tue) July. 31, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Wed) July. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.7.19
“Mizuki Kanbayashi” Shipment Date Announcement


The shipment date for “Mizuki Kanbayashi” scheduled for release in July 2018, has been confirmed.


(Tue) July. 31, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Wed) July. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.7.19
“Takumi Musashino” Shipment Date Announcement


The shipment date for “Takumi Musashino” scheduled for release in July 2018, has been confirmed.


(Tue) July. 31, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Wed) July. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.19
“Takumi Musashino” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Takumi Musashino” scheduled for shipment in June, has been delayed as follows.

・June 2018 → July 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.6.19
“Mikoto Kisaragi” Shipment Date Announcement


The shipment date for “Mikoto Kisaragi” scheduled for release in Jun 2018, has been confirmed.


(Fri) Jun. 29, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jun. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.13
“Mayuri” Shipment Date Announcement


The shipment date for “Mayuri” scheduled for release in Jun 2018, has been confirmed.


(Fri) Jun. 29, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jun. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.13
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

・Thu, June 14, 2018 AM 0:00-2:00 JST


2018.6.8
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

・Tue, June 12, 2018 AM 0:00-2:00 JST


2018.6.5
“OSHITSUKE” Shipment Date Announcement


The shipment date for “OSHITSUKE” scheduled for release in Jun 2018, has been confirmed.


(Fri) Jun. 15, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jun. 11 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.1
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:
・Sat, June 2nd, 2018 AM 0:00-2:00 JST


2018.5.30
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:
・Thu, May 31, 2018 AM 0:00-2:00 JST


2018.5.25
Regarding our Updated GDPR Compliant Privacy Policy

As always, thank you for shopping a the native Store.

From (Fri) May 25, 2018, the EU’s General Data Protection Regulation (GDPR) will take effect.

・For more information regarding the GDPR, please visit the link below.

 http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679

In regard to how this effects the Native Online Shop, from (Mon) May 21, 2018 customers will need to confirm and agree to our updated privacy policy when logging in or creating an account.

You can do this by following the steps below.

-----

1. When making an account or logging in, please click, “I have read and understand how my personal information will be used.”  This will open a dialog box.  Please review the contents, put a check in the check box, and click the “Confirm” button. 

2. After completing step 1, please click “I have read and understand how my personal information may be stored outside the EEA.”  This will open another dialog box.  Please review the contents, put a check in the check box, and click the “Confirm” button.

3. After completing step 2, you will be able to click “Agree to Terms of Service and Create an Account” or “Agree to Terms of Service and Log In,” to either create a new a account or log in to an existing account.

*After providing your consent, you will not be required to confirm that you have reviewed our privacy policy again, unless our privacy policy has been updated since your last session.

-----

We’re very sorry for any inconvenience this may cause, and hope for your patience and understanding.

We appreciate your business and look forward to serving you.


2018.5.18
“Hotaru Minazuki” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Hotaru Minazuki” scheduled for shipment from May, has been delayed as follows.


・May 2018 → June. 29, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by June. 25, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.5.18
“Kaguya” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Kaguya” scheduled for shipment from May, has been delayed as follows.


・May 2018 → June. 5, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by May. 30, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.5.18
“OSHITSUKE” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “OSHITSUKE” scheduled for shipment in May, has been delayed as follows.

・May 2018 → June 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.5.18
“ange” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “ange” scheduled for shipment in May, has been delayed as follows.

・May 2018 → September 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.5.8
“Yua Hoshizaki -SECRET STAGE-” Shipment Date Announcement


The shipment date for “Yua Hoshizaki -SECRET STAGE-” scheduled for release in 2018, has been confirmed.


(Fri) May. 18, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) May. 14 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.4.26
Notice Regarding Customer Support During 'Golden Week' 

As always, thank you for shopping a the native Store.

 

Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

 

Business Holidays During Golden Week

28th April (Saturday) - 30th April (Mon)

3rd May (Wed) - 6th May (Sun) 

 

Any inquiries received during these times will be handled in order received on the next business day customer service is available. 

 

We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


2018.4.16
Server Maintenance

As always, thank you for shopping a the native Store.


The  will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


Closed for Maintenance:

・Tue, April 24, 2018 AM 0:00-2:00 JST


2018.3.23
“Dva” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Dva,” scheduled for shipment from March, has been delayed as follows.


・March 2018 → (Wed) Apr. 4, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Thu) Mar. 29, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.2.23
“Yua Hoshizaki -SECRET STAGE-” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Yua Hoshizaki -SECRET STAGE-” scheduled for shipment in February, has been delayed as follows.

・February 2018 → Undecided

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.2.23
“Dva” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Dva” scheduled for shipment in February, has been delayed as follows.

・February 2018 → March 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.2.14
Server Maintenance

As always, thank you for shopping a the native Store.


The  will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


Closed for Maintenance:

・Sun, February 18, 2018 AM 0:00-2:00 JST
・Tue, February 20, 2018 AM 0:00-2:00 JST


2018.1.26
Server Maintenance

As always, thank you for shopping a the native Store.


The  will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


Closed for Maintenance:

Tue, January 30, 2018 AM 0:00-2:00 JST


2018.1.23
“Liliana” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Liliana” scheduled for shipment from January, has been delayed as follows.


・January 2018 → (Mon) Feb. 5, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Tue) Jan. 30, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.1.23
“Adesugata-ichi” Shipment Date Announcement

The shipment date for “Adesugata-ichi” scheduled for release in February 2018, has been confirmed.


(Fri) Feb. 2, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.



■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jan. 29 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.1.15
“Adesugata-ichi” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Adesugata-ichi” scheduled for shipment in January, has been delayed as follows.

・(Mon) Jan. 22, 2018 → February 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.