Skip to content Skip to navigation menu

 

Regarding International Shipment Suspension and Delivery Delays

Thank you for shopping at the native Online Store.


Please be informed that due to reduced transportation and other restrictions related to the global COVID-19 pandemic that Japan Post has temporarily suspended some or all shipment services to certain areas.  In addition, these circumstances have caused shipping delays to most areas.


As this is an evolving situation, we ask that you please confirm the most recent information at the Japan Post site information page directly.


https://www.post.japanpost.jp/int/information/index_en.html


For any orders that cannot currently be shipped, your order will be held until the restrictions are lifted.


For orders that have already shipped, we ask that you please stand by, as delivery may take significantly more time than usual.


We're very sorry for any inconvenience caused, and ask  for your patience and understanding.  These circumstances are unfortunately beyond our control.


We appreciate your business and look forward to serving you.

 

 


2020.10.22
“Yukino” Shipment Date Announcement

The shipment date for “Yukino” scheduled for release in October 2020, has been confirmed.

October. 30, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by October. 26, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.
 


2020.10.20
“Muramasa Sansei” “Celia Cumani Aintree - Bunny Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Muramasa Sansei” “Celia Cumani Aintree - Bunny Ver.”  scheduled for shipment in October, has been delayed as follows.

“Muramasa Sansei.” “Celia Cumani Aintree - Bunny Ver.”
・October 2020 → November 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.9.28
“Madoka Hachise” “Aria Whiteknigh” Shipment Date Announcement

The shipment date for “Madoka Hachise” “Aria Whiteknigh” scheduled for release in October 2020, has been confirmed.

“Madoka Hachise”
October. 13, 2020

“Aria Whiteknigh”
October. 19, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by 

“Madoka Hachise”
October. 7, at 10am JST.

“Aria Whiteknigh”
October. 13, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.

 


2020.9.18
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Wed, Sep 23, 2020 AM 2:00-6:00 JST


2020.9.18
“Celia Cumani Aintree - Bunny Ver.” “Madoka Hachise” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Celia Cumani Aintree - Bunny Ver.” “Madoka Hachise”  scheduled for shipment in September, has been delayed as follows.

“Celia Cumani Aintree - Bunny Ver.” “Madoka Hachise”
・September 2020 → October 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.9.14
“Rio” Yuyu Bunny Ver.”Shipment Date Announcement

The shipment date for“Rio” “Yuyu Bunny Ver.” scheduled for release in September 2020, has been confirmed.


September. 30, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by September. 24, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.9.11
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Mon, Sep 14, 2020 AM 2:00-6:00 JST


 2020.9.3
“Yuzu Fuyunoki” Shipment Date Announcement

The shipment date for “Yuzu Fuyunoki
” scheduled for release in September 2020, has been confirmed.

September. 18, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by September. 14, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.



2020.9.1
“Faerie Queen Elaine” Shipment Date Announcement

The shipment date for “Faerie Queen Elaine” scheduled for release in September 2020, has been confirmed.


September. 11, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by September. 7, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.8.27
“Savana Wilder” Shipment Date Announcement

The shipment date for “Savana Wilder” scheduled for release in September 2020, has been confirmed.


September. 15, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by September. 9, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.8.21
Faerie Queen Elaine” Yuyu Bunny Ver.” Aria Whiteknight” “Muramasa Sansei” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Faerie Queen Elaine” “Yuyu Bunny Ver.” “Aria Whiteknight” “Muramasa Sansei” scheduled for shipment in August, has been delayed as follows.

“Faerie Queen Elaine” “Yuyu Bunny Ver.”
・August 2020 → September 2020

“Aria Whiteknight” “Muramasa Sansei”
・August 2020 → October 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.8.18
“Mizuki Suzumori” “Yuzuka Takayashiro” Shipment Date Announcement

The shipment date for “Mizuki Suzumori” “Yuzuka Takayashiro” scheduled for release in August 2020, has been confirmed.

August. 31, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by August. 25, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.8.4
“Chie Mama” “Aoi” Shipment Date Announcement

The shipment date for “Chie Mama” “Aoi” scheduled for release in August 2020, has been confirmed.

“Chie Mama”
August. 21, 2020

“Aoi”

August. 25, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by August. 17, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.7.20
Chie Mama” Aoi” Yuzu Fuyunoki” “Nana” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Chie Mama” “Aoi” “Yuzu Fuyunoki” “Nana” scheduled for shipment in July, has been delayed as follows.

“Chie Mama” “Aoi”
・July 2020 → August 2020

“Yuzu Fuyunoki”
・July 2020 → September 2020

“Nana”
・July 2020 → November 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.7.20
“Chocola” “Vanilla” Shipment Date Announcement

The shipment date for “Chocola” “Vanilla” scheduled for release in July 2020, has been confirmed.

August. 11, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by August. 4, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.7.9
“October 31st Witch: Miss Orangette - Wall Scroll” Shipment Date Announcement

The shipment date for “October 31st Witch: Miss Orangette - Wall Scroll” scheduled for release in July 2020, has been confirmed.

July. 16, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by July. 10, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.7.3
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Sat, Jul 4, 2020 AM 2:00-4:00 JST
Mon, Jul 6, 2020 AM 2:00-4:00 JST


2020.6.26
“SECOND AXE❤HENTAI ACTION Erika Kuramoto” Shipment Date Announcement

The shipment date for “SECOND AXE❤HENTAI ACTION Erika Kuramoto” scheduled for release in July 2020, has been confirmed.

July. 10, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by July. 6, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.6.22
SECOND AXE❤HENTAI ACTION Erika Kuramoto” Mizuki Suzumori” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “SECOND AXE❤HENTAI ACTION Erika Kuramoto” “Mizuki Suzumori” scheduled for shipment in June, has been delayed as follows.

“SECOND AXE❤HENTAI ACTION Erika Kuramoto”
・June 2020 → July 2020

“Mizuki Suzumori”
・June 2020 → August 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.6.19
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Sun, Jun 21, 2020 AM 2:00-5:00 JST


2020.6.17
“Dancing Girl "Lin Feng"” Shipment Date Announcement

The shipment date for “Dancing Girl "Lin Feng"” scheduled for release in Jun 2020, has been confirmed.

Jun. 29, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Jun. 23, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.6.11
“Christmas Bunny” “Remi Anzu” Shipment Date Announcement

The shipment date for “Christmas Bunny” “Remi Anzu” scheduled for release in Jun 2020, has been confirmed.

“Christmas Bunny” “Remi Anzu”
Jun. 29, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by Jun. 23, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.6.4
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Sat, Jun 6, 2020 AM 2:00-4:00 JST
Mon, Jun 8, 2020 AM 2:00-6:00 JST


2020.6.1
“Azuki” “Lilly Relium” Shipment Date Announcement

The shipment date for “Azuki” “Lilly Relium” scheduled for release in Jun 2020, has been confirmed.

“Azuki”
Jun. 12, 2020

“Lilly Relium”
Jun. 22, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by 

“Azuki”
Jun. 8, at 10am JST.

“Lilly Relium”
Jun. 16, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.5.21
Christmas Bunny”Azuki” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Christmas Bunny”“Azuki” scheduled for shipment in May, has been delayed as follows.

・May 2020 → Jun 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.4.28
“Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~” “Red Riding Hood Cosplay Girl” “TEISO-KANNEN ZERO - Mitsuko & Kurumi -” Shipment Date Announcement

The shipment date for “Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~” “Red Riding Hood Cosplay Girl” “TEISO-KANNEN ZERO - Mitsuko & Kurumi -” scheduled for release in May 2020, has been confirmed.

“Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~”

May. 14, 2020

“Red Riding Hood Cosplay Girl”

May. 18, 2020

“TEISO-KANNEN ZERO - Mitsuko & Kurumi -”

May. 22, 2020

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by

“Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~”

May. 8, at 10am JST.

“Red Riding Hood Cosplay Girl”

May. 12, at 10am JST.

“TEISO-KANNEN ZERO - Mitsuko & Kurumi -”

May. 18, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.4.23
Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~” scheduled for shipment in April, has been delayed as follows.

“Married Bunny Girl Yuka Mizuhara (29) ~My Husband Doesn't Know What I Do at Night...~”
・April 2020 → May 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.4.20
Red Riding Hood Cosplay Girl” Caress of Venus: Houtengeki Figure Collection -Elven Pillow- Lilly Relium” Chocola” “Vanilla” “Yuzu Fuyunoki” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Red Riding Hood Cosplay Girl” “Caress of Venus: Houtengeki Figure Collection -Elven Pillow- Lilly Relium” “Chocola” “Vanilla” “Yuzu Fuyunoki” scheduled for shipment in April, has been delayed as follows.

“Red Riding Hood Cosplay Girl”
・April 2020 → May 2020

“Caress of Venus: Houtengeki Figure Collection -Elven Pillow- Lilly Relium”
・April 2020 → June 2020

“Chocola” “Vanilla” “Yuzu Fuyunoki”
・April 2020 → July 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.4.18
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Mon, Apr 20, 2020 AM 2:00-4:00 JST
Wed, Apr 22, 2020 AM 2:00-4:00 JST


2020.4.16
“Coconut” Shipment Date Announcement

The shipment date for “Coconut” scheduled for release in April 2020, has been confirmed.

April. 30, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by April. 23, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.4.6
“Dracula†Ruby” Shipment Date Announcement

The shipment date for “Dracula†Ruby” scheduled for release in April 2020, has been confirmed.

April. 28, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by April. 22, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.4.1
Notice: How the Coronavirus will Effect Customer Support Operations

As always, we'd like to thank everyone for shopping at the native Store.


Unfortunately, due to effects of the coronavirus, business operations of our customer support center will be changing.  As a result, it may take a bit more time than usual for our staff to reply.  As this situation is out of our control, we ask for your patience and understanding.


Depending on the contents of your inquiry, it may take staff up to 5 business days to reply.  However, please note that it may actually take longer to fully service product after service inquiries.  If you have not received a reply within 5 business days, we ask that you please check your mail settings.


Moving forward, there may be subsequent changes depending on the situation here at native.    In such an event, we will make another announcement.


We'd like to apologize for any inconvenience caused, and thank you in advance for your cooperation.


2020.3.23
Dracula†Ruby” TEISO-KANNEN ZERO - Mitsuko & Kurumi -” Coconut” Mizuki Suzumori” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Dracula†Ruby” “TEISO-KANNEN ZERO - Mitsuko & Kurumi -” “Coconut” “Mizuki Suzumori” scheduled for shipment in March, has been delayed as follows.

“Dracula†Ruby” “Coconut”
・March 2020 → April 2020

“TEISO-KANNEN ZERO - Mitsuko & Kurumi -”
・March 2020 → May 2020

“Mizuki Suzumori”
・March 2020 → June 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.3.12
“"Rance 10" Magic the Gandhi” Shipment Date Announcement

The shipment date for “"Rance 10" Magic the Gandhi” scheduled for release in March 2020, has been confirmed.

March. 27, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by March. 23, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Tue, Mar 10, 2020 AM 2:00-4:00 JST


2020.2.26
“Erika Kuramoto” Shipment Date Announcement

The shipment date for “Erika Kuramoto” scheduled for release in February 2020, has been confirmed.

February 2020 → March. 11, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by March. 5, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.2.25
Regarding "Erika Kumamoto Bunny Ver." Product Defects (Continued)

We've been receiving many inquiries describing product damage for the "Erika Kuramoto Bunny Ver." figure that shipped in February 2020.   


We're currently working together with the manufacturer (BINDing) and making preparations to service these issues, so if your order has arrived please open it at your earliest convenience to confirm the product's condition.  


If you see any damage or other concerns, please contact customer support so that we can offer further assistance. 


https://www.native-web.jp/inquiry/


When contacting us, we ask that you please be sure to include your name, (9 digit) order number, and a description of the issue(s) that concern you to ensure we can most effectively service your claim.


As we're currently expecting an increased number of inquiries, it may unfortunately take more time than usual to receive a reply.  Please stand by, as we will service all inquiries received. 


All inquiries received as of (Sun) Mar. 1 at 12am JST, will be serviced by the manufacturer to your satisfaction.  However, we're unable to guarantee that inquiries received after this date will receive the same level of service.  We apologize for any inconvenience and hope for your patience and understanding.


At present, we have serviced all inquiries received as of (Thu) Feb. 20 at 6pm JST.


If you sent your inquiry before this time stamp and have not yet received our reply, it may have been blocked.  Please read the information below for more details.


===


【IMPORTANT】Regarding Your Email Address


Regarding the mail address that you use to contact customer support, we ask that you please use a Gmail or Yahoo email address.


In many cases, if you use an iCloud or hotmail address, you'll be unable to receive our reply.  We apologize for the inconvenience, but ask that you please use a different email address.


In some instances, it may be treated as spam or our mail domain may be blocked by your carrier, in which case you would not receive our reply.


If you've not received a reply from us within three business days, please check your inbox settings.


*Please see your carrier's web site or guide for reference.

In addition, the mail application you use may automatically send our messages to your trash or spam folder.

Please check your mail application, service provider, and security software settings.


===


 

We again apologize for the trouble and ask for patience and understanding.


2020.2.21
TEISO-KANNEN ZERO - Mitsuko & Kurumi -” "Rance 10" Magic the Gandhi” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “TEISO-KANNEN ZERO - Mitsuko & Kurumi -” “"Rance 10" Magic the Gandhi” scheduled for shipment in February, has been delayed as follows.

“TEISO-KANNEN ZERO - Mitsuko & Kurumi -” “"Rance 10" Magic the Gandhi”
・February 2020 → March 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.2.18
Regarding "Erika Kuramoto Bunny Ver." Customer Support Inquiries

We've been receiving many inquiries describing product damage for the "Erika Kuramoto Bunny Ver." figure that shipped in February 2020.   


We're currently working together with the manufacturer (BINDing) and making preparations to service these issues, so if your order has arrived please open it at your earliest convenience to confirm the product's condition. 


If you see any damage or other concerns, please contact customer support so that we can offer further assistance. 


https://www.native-web.jp/inquiry/


When contacting us, we ask that you please be sure to include your name, order number, and a description of the issue(s) that concern you to ensure we can most effectively service your claim.


As we're currently expecting an increased number of inquiries, it may unfortunately take more time than usual to receive a reply.  Please stand by, as we will service all inquiries received. 


At present, we have serviced all inquiries received as of (Fri) Feb. 22 at 10pm JST.


Please ensure that your mail address is able to receive our reply, as some customers have been experiencing difficulties. 


We would like to apologize for any inconvenience, and hope for patience and understanding.


===


【IMPORTANT】Regarding Your Email Address


Regarding the mail address that you use to contact customer support, we ask that you please use a Gmail or Yahoo email address.


In many cases, if you use an iCloud or hotmail address, you'll be unable to receive our reply.  We apologize for the inconvenience, but ask that you please use a different email address.


In some instances, it may be treated as spam or our mail domain may be blocked by your carrier, in which case you would not receive our reply.


If you've not received a reply from us within three business days, please check your inbox settings.


*Please see your carrier's web site or guide for reference.

In addition, the mail application you use may automatically send our messages to your trash or spam folder.

Please check your mail application, service provider, and security software settings.


===


We again apologize for the trouble and ask for patience and understanding.


2020.2.12
“Ade-Sugata V” Shipment Date Announcement

The shipment date for “Ade-Sugata V” scheduled for release in February 2020, has been confirmed.

February. 21, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by February. 17, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.2.6
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Sun, Feb 9, 2019 AM 2:00-4:00 JST
Tue, Feb 11, 2019 AM 2:00-4:00 JST


2020.1.29
Information: Possible Delivery Delay due to Influx of International Shipments

As always, thank you for shopping at the native Store.

We've just now received notice from Japan Post that there has been a sudden influx of international parcels (particularly parcels bound for China, Hong Kong, and Macau).


This situation is stressing resources at airports, dispatching international exchange offices, and customs offices, causing the delivery processes to take more time, which is in turn delaying parcel arrival. 


At it's possible that the arrival of orders purchased at the native Store may also take more time than usual, we hope for your patience and understanding. 


We ask that all effected customers please continue to stand by, and apologize for any inconvenience.  This situation is unfortunately out of our control.


2020.1.27
“Erika Kuramoto Bunny Ver.” “Summer Frill Girlfriend” Shipment Date Announcement

The shipment date for “Erika Kuramoto Bunny Ver.” “Summer Frill Girlfriend” scheduled for release in February 2020, has been confirmed.

“Erika Kuramoto Bunny Ver.”

February. 6, 2020

“Summer Frill Girlfriend”
February. 7, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by January. 31, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.1.20
“Park Girl” “Fuka Kirihara” “Maria” Shipment Date Announcement

The shipment date for “Park Girl” “Fuka Kirihara” “Maria” scheduled for release in January 2020, has been confirmed.

January. 31, 2020

■ Regarding your Credit Card Payment ■
Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

■ Regarding Change of Address ■
Please file for all changes of address by January. 27, at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2020.1.20
Ade-Sugata V” TEISO-KANNEN ZERO - Mitsuko & Kurumi -” "Rance 10" Magic the Gandhi” Dracula†Ruby” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Ade-Sugata V” “TEISO-KANNEN ZERO - Mitsuko & Kurumi -” “"Rance 10" Magic the Gandhi” “Dracula†Ruby” scheduled for shipment in January, has been delayed as follows.

“Ade-Sugata V” “TEISO-KANNEN ZERO - Mitsuko & Kurumi -” “"Rance 10" Magic the Gandhi”
・January 2020 → February 2020

“Dracula†Ruby”
・January 2020 → March 2020

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2020.1.10
Server Maintenance

As always, thank you for shopping a the native Store.


The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

Closed for Maintenance:
Tue, Jan 14, 2020 AM 2:00-4:00 JST

 

-->