Skip to content Skip to navigation menu

2018.6.19
“Takumi Musashino” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Takumi Musashino” scheduled for shipment in June, has been delayed as follows.

・June 2018 → July 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.6.19
“Mikoto Kisaragi” Shipment Date Announcement


The shipment date for “Mikoto Kisaragi” scheduled for release in Jun 2018, has been confirmed.


(Fri) Jun. 29, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jun. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.13
“Mayuri” Shipment Date Announcement


The shipment date for “Mayuri” scheduled for release in Jun 2018, has been confirmed.


(Fri) Jun. 29, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jun. 25 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.13
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

・Thu, June 14, 2018 AM 0:00-2:00 JST


2018.6.8
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:

・Tue, June 12, 2018 AM 0:00-2:00 JST


2018.6.5
“OSHITSUKE” Shipment Date Announcement


The shipment date for “OSHITSUKE” scheduled for release in Jun 2018, has been confirmed.


(Fri) Jun. 15, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jun. 11 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.6.1
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:
・Sat, June 2nd, 2018 AM 0:00-2:00 JST


2018.5.30
Server Maintenance

As always, thank you for shopping a the native Store.

 

The native Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:
・Thu, May 31, 2018 AM 0:00-2:00 JST


2018.5.25
Regarding our Updated GDPR Compliant Privacy Policy

As always, thank you for shopping a the native Store.

From (Fri) May 25, 2018, the EU’s General Data Protection Regulation (GDPR) will take effect.

・For more information regarding the GDPR, please visit the link below.

 http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32016R0679

In regard to how this effects the Native Online Shop, from (Mon) May 21, 2018 customers will need to confirm and agree to our updated privacy policy when logging in or creating an account.

You can do this by following the steps below.

-----

1. When making an account or logging in, please click, “I have read and understand how my personal information will be used.”  This will open a dialog box.  Please review the contents, put a check in the check box, and click the “Confirm” button. 

2. After completing step 1, please click “I have read and understand how my personal information may be stored outside the EEA.”  This will open another dialog box.  Please review the contents, put a check in the check box, and click the “Confirm” button.

3. After completing step 2, you will be able to click “Agree to Terms of Service and Create an Account” or “Agree to Terms of Service and Log In,” to either create a new a account or log in to an existing account.

*After providing your consent, you will not be required to confirm that you have reviewed our privacy policy again, unless our privacy policy has been updated since your last session.

-----

We’re very sorry for any inconvenience this may cause, and hope for your patience and understanding.

We appreciate your business and look forward to serving you.


2018.5.18
“Hotaru Minazuki” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Hotaru Minazuki” scheduled for shipment from May, has been delayed as follows.


・May 2018 → June. 29, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by June. 25, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.5.18
“Kaguya” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Kaguya” scheduled for shipment from May, has been delayed as follows.


・May 2018 → June. 5, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■

If necessary, please file for your change of address by May. 30, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.5.18
“OSHITSUKE” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “OSHITSUKE” scheduled for shipment in May, has been delayed as follows.

・May 2018 → June 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.5.18
“ange” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “ange” scheduled for shipment in May, has been delayed as follows.

・May 2018 → September 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.5.8
“Yua Hoshizaki -SECRET STAGE-” Shipment Date Announcement


The shipment date for “Yua Hoshizaki -SECRET STAGE-” scheduled for release in 2018, has been confirmed.


(Fri) May. 18, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■


Please file for all changes of address by (Mon) May. 14 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.4.26
Notice Regarding Customer Support During 'Golden Week' 

As always, thank you for shopping a the native Store.

 

Golden Week is a period of multiple public holidays that takes place in Japan near the beginning of May. This post summarizes which days customer service will be unavailable during this period. (*All dates are in Japanese Standard Time)

 

Business Holidays During Golden Week

28th April (Saturday) - 30th April (Mon)

3rd May (Wed) - 6th May (Sun) 

 

Any inquiries received during these times will be handled in order received on the next business day customer service is available. 

 

We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


2018.4.16
Server Maintenance

As always, thank you for shopping a the native Store.


The  will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


Closed for Maintenance:

・Tue, April 24, 2018 AM 0:00-2:00 JST


2018.3.23
“Dva” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Dva,” scheduled for shipment from March, has been delayed as follows.


・March 2018 → (Wed) Apr. 4, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Thu) Mar. 29, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.2.23
“Yua Hoshizaki -SECRET STAGE-” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Yua Hoshizaki -SECRET STAGE-” scheduled for shipment in February, has been delayed as follows.

・February 2018 → Undecided

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.2.23
“Dva” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Dva” scheduled for shipment in February, has been delayed as follows.

・February 2018 → March 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2018.2.14
Server Maintenance

As always, thank you for shopping a the native Store.


The  will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


Closed for Maintenance:

・Sun, February 18, 2018 AM 0:00-2:00 JST
・Tue, February 20, 2018 AM 0:00-2:00 JST


2018.1.26
Server Maintenance

As always, thank you for shopping a the native Store.


The  will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.


Closed for Maintenance:

Tue, January 30, 2018 AM 0:00-2:00 JST


2018.1.23
“Liliana” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Liliana” scheduled for shipment from January, has been delayed as follows.


・January 2018 → (Mon) Feb. 5, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Tue) Jan. 30, 2018 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2018.1.23
“Adesugata-ichi” Shipment Date Announcement

The shipment date for “Adesugata-ichi” scheduled for release in February 2018, has been confirmed.


(Fri) Feb. 2, 2018


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.



■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Jan. 29 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2018.1.15
“Adesugata-ichi” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Adesugata-ichi” scheduled for shipment in January, has been delayed as follows.

・(Mon) Jan. 22, 2018 → February 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2017.12.26
[native STORE] Information Regarding Customer Support Year End Holiday Notice


Thank you for your continued support of native STORE products!

We would like to inform our customers that native STORE customer support will be unavailable during the following period.


All inquiries received by the morning of (Fri) Dec. 29 will be answered by the end of year.


Our Customer Support Centers will be closed on the following days:


(Sat.) Dec. 30, 2017 - (Thu.) Jan. 4, 2018


All customer inquiries that we receive during this period will be answered in the order received from (Fri.) Jan. 5.


・[native STORE] Support Center

Web Form: https://native-store.net/en/contact/


・Product-Related User Suppport Center

Web Form: http://www.native-web.jp/inquiry/


We appreciate your business and look forward to serving you.


2017.12.25
“Liliana” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Liliana” scheduled for shipment in December, has been delayed as follows.

Shipment in December 2017 → Shipment in January 2018

We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2017.12.06
“Super Sonico: Clumsy OL Ver.” Shipment Date Announcement

The shipment date for “Super Sonico: Clumsy OL Ver.” scheduled for release in Dec. 2017, has been confirmed.


(Fri) Dec. 15, 2017


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.



■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Dec. 11 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2017.11.22
“Adesugata-ichi” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


We’re very sorry to announce that the release of “Adesugata-ichi,” scheduled for shipment from November, has been delayed as follows.


・November 2017 → (Mon) Jan. 22, 2018


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Tue) Jan. 16, 2017 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2017.11.22
“Super Sonico: Clumsy OL Ver.” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Super Sonico: Clumsy OL Ver.,” scheduled for shipment in November, has been delayed as follows.


Shipment in November 2017 → Shipment in December 2017


We’d like to apologize to all customers who ordered this product for any inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2017.11.21
“Marika Hanasaki” Shipment Date Announcement

The shipment date for “Marika Hanasaki” scheduled for release in Nov. 2017, has been confirmed.


(Thu) Nov. 30, 2017


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.



■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Nov. 27 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2017.11.17
“Alice” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping a the native Store.


Though “Alice” was scheduled to ship in November, there was a delay in international receiving of the product, resulting in the following release date change.


・(Thu) Nov. 30, 2017 → (Fri) Dec. 15, 2017


We’d like to offer our most sincere apologies to all customers who ordered this product.  Please stand by, as it will be shipping soon. 


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Fri) Dec. 8, 2017 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.

We appreciate your business and look forward to serving you.


2017.10.26
【native STORE】System Maintenance Notice

As always, thank you for shopping at the native STORE.  


Please note that we’ll be undergoing system maintenance during the time window indicated below.  native STORE services will be unavailable during this time.  We’d like to apologize for any inconvenience, and hope for your patience and understanding.  


■ Maintenance Window

・(Tue) Oct. 31, 2017  12am-2am JST


All services will be unavailable during this time.


* Depending on maintenance progress, time window may slightly vary.


2017.10.20

“Alice” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping at the native Store.  


We’re very sorry to announce that the release of “Alice,” scheduled for shipment from August, has been delayed as follows.


・Shipment in October 2017 → Shipment from November 30, 2017


We’d like to apologize to all customers who ordered this product for the sudden nature of this announcement as well as the inconvenience caused.  If you’re a customer who has ordered this product, please stand by as your order will be shipping in the near future.


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Mon) Nov. 24, 2017 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


 

We appreciate your business and look forward to serving you.


2017.10.20

“1/12 Scale Magic Mirror Truck” Shipment Delay Announcement

The shipment date for “1/12 Scale Magic Mirror Truck” scheduled for release in Oct 2017, has been changed as follows due to an approaching typhoon that will delay international receiving. 


(Fri) Oct. 27, 2017 → (Mon) Oct. 30, 2017 


We’re very sorry to announce this delay so close to the shipment date, and hope for your patience and understanding.   


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.



■ Regarding Change of Address ■


Please file for all changes of address by (Mon) Oct. 23 at 10am JST.


To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.


After you’ve completed this step, please contact customer support with your order number and new address.


Any change of address filed after this date may result in additional shipping and handling charges.


We appreciate your business and look forward to serving you.


2017.10.19

“Marika Hanasaki” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Marika Hanasaki,” scheduled for shipment in October, has been delayed as follows.


Shipment in October 2017 → Shipment in November 2017


We’d like to apologize to all customers who ordered this product for the sudden nature of this announcement as well as the inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2017.10.19

“Bi-Syoujyo Mangekyou ~Kirie Kagarino~” Shipment Delay and Shipment Date Announcement

As always, thank you for shopping at the native Store.  


We’re very sorry to announce that the release of “Bi-Syoujyo Mangekyou ~Kirie Kagarino~,” scheduled for shipment from August, has been delayed as follows.


・Shipment in October 2017 → Shipment from November 29, 2017


We’d like to apologize to all customers who ordered this product for the sudden nature of this announcement as well as the inconvenience caused.  If you’re a customer who has ordered this product, please stand by as your order will be shipping in the near future.


 ■ Regarding Change of Address ■


If necessary, please file for your change of address by (Mon) Nov. 24, 2017 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.


■ Regarding your Credit Card Payment ■


Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


 

We appreciate your business and look forward to serving you.


2017.10.18

(Resolved) Regarding [native STORE] System Difficulties

As always, thank you for shopping at the native STORE.


We just wanted to confirm that we were experiencing system difficulties on (Wed) Oct. 18, 2017 from 4:43-4:59pm JST.  However, systems have now returned to normal.


We’d like to apologize for any inconvenience this may have caused, and ask for your patience and understanding.


We thank you for your business and look forward to serving you.


2017.10.4

1/12 Scale Magic Mirror Truck Shipment Date Announcement


The shipment date for “1/12 Scale Magic Mirror Truck” scheduled for release in Oct 2017, has been confirmed.

(Fri) Oct. 27, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Fri) Oct. 20 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.10.4
【native STORE】System Maintenance Notice

As always, thank you for shopping at the native STORE.  


Please note that we’ll be undergoing system maintenance during the time window indicated below.  native STORE services will be unavailable during this time.  We’d like to apologize for any inconvenience, and hope for your patience and understanding.  


■ Maintenance Window

・(Fri) Oct. 6, 2017  12am-3am JST


All services will be unavailable during this time.


* Depending on maintenance progress, time window may slightly vary.


2017.9.12
“Eri Otori” Shipment Date Announcement

The shipment date for “Eri Otori” scheduled for release in Sep 2017, has been confirmed.

(Mon) Sep. 25, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Tue) Sep. 19 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.9.7
“Slingshot Babe” Shipment Date Announcement

The shipment date for “Slingshot Babe” scheduled for release in Sep 2017, has been confirmed.

(Fri) Sep. 15, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Mon) Sep. 11 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.9.6
“1/12 Scale Magic Mirror Truck” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “1/12 Scale Magic Mirror Truck,” scheduled for shipment in September, has been delayed as follows.

Shipment in September 2017 → Shipment in October 2017

We’d like to apologize to all customers who ordered this product for the sudden nature of this announcement as well as the inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.

Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2017.9.6
Regarding “1/12 Scale Magic Mirror Truck” Product Specifications

As always, thank you for shopping at the native Online Store.

Regarding our “1/12 Scale Magic Mirror Truck” scheduled for release in September 2017, the product specifications note that this is a “fully assembled electronic model (requires 4 x AAA batteries, sold separately).”  However, the batteries are for powering the interior LED lights only.


The vehicle does not drive by itself, and cannot be be driven.


We’d like to offer our most sincere apologies for any confusion this wording may have caused.


Everyone here at native will continue to work our hardest to bring you the very best products, and we hope for your patience and understanding.


2017.8.28
Server Maintenance

As always, thank you for shopping at the native Online Store.

 

The native Online Store will be closed for maintenance during the following periods. We're very sorry for any inconvenience this may cause, and hope for your patience and understanding.

 

Closed for Maintenance:
Wed, August 30, 2017 AM 0:00-1:00 JST


2017.8.25
“Slingshot Babe” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.


We’re very sorry to announce that the release of “Slingshot Babe,” scheduled for shipment from August, has been delayed as follows.


・Shipment in August 2017 → Shipment in September 2017


We’d like to apologize to all customers who ordered this product for the sudden nature of this announcement as well as the inconvenience caused.  Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone at Native will continue to work hard to bring you the very best products, and we hope for your patience and understanding.


2017.8.18
"
Z:GO ACT 1" Shipment Date Announcement

The shipment date for “Z:GO ACT 1” scheduled for release in Aug 2017, has been confirmed.

(Fri) Aug. 25, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Mon) Aug. 21 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.8.4
【native STORE】Regarding Summer Holiday

As always, thank you for shopping at the native Online Store.


Please note that our offices will be closed for summer holiday during the dates below.


Closed: (Fri) Aug. 11, 2017 - (Wed) Aug. 16, 2017


All inquiries received during this period will be responded to in the order received from (Thu) Aug. 17. 


We’d like to apologize for any inconvenience and hope for your patience and understanding.


2017.7.31
Notice Regarding Currency and Price Errors

As always, thank you for shopping at the native Online Store.

Please note that we are currently experiencing technical difficulties that may cause the currency shown and product prices of products to appear incorrectly for users that are not logged in. We apologise for any confusion that this may be causing our customers.

The correct currency and prices will be displayed once you have logged in, so should you be experiencing difficulties, please login to your account or create an account in order to see the correct currency and prices.


2017.7.6
"
Miss Tabby" Shipment Date Announcement

The shipment date for “Miss Tabby” scheduled for release in July 2017, has been confirmed.

(Fri) July. 21, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Wed) July. 13 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.5.31
Notice Regarding Shipping Rates

As always, thank you for shopping at the native Store.


We’d like to offer our most sincere apologies to all of our customers, but from May 31, 2017 there will be an increase in shipping and handling charges.

Though we’ve tried our best to prevent our customers from bearing the burden of increased shipping costs, native products tend to be larger and heavier then average shipments, resulting in higher rates.

We’re very sorry about this situation as well as any inconvenience it may cause, and hope for your patience and understanding.


2017.5.22
“Ami” Shipment Delay Announcement

As always, thank you for shopping at the native Online Store.

We’re very sorry to announce that due to manufacturing related issues the release of “Ami,” scheduled for shipment from May 25, has been delayed as follows.


May 25, 2017  → June 8, 2017

We’d like to apologize to all customers who ordered this product for the sudden nature of this announcement as well as the inconvenience caused.  Everyone here at native will continue to do our very best to bring you the products you desire, and hope for your patience and understanding.


2017.5.1
"
Ami" Shipment Date Announcement

The shipment date for “Ami” scheduled for release in May 2017, has been confirmed.

(Thu) May. 25, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Fri) May. 19 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.5.1
"
Nadeshiko Saionji" Shipment Date Announcement

The shipment date for “Nadeshiko Saionji” scheduled for release in May 2017, has been confirmed.

(Fri) May. 19, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Fri) May. 12 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.4.12
"
Mizuki Suzushiro" Shipment Date Announcement

The shipment date for “Mizuki Suzushiro” scheduled for release in April 2017, has been confirmed.

(Fri) Apr. 28, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Fri) Apr. 21 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.3.29
"
Sexual Stewardess" Shipment Date Announcement

The shipment date for “Sexual Stewardess” scheduled for release in April 2017, has been confirmed.

(Wed) Apr. 12, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Thu) Apr. 6 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2017.2.22
“Sexual Stewardess” Shipment Delay Announcement

Thank you very much for shopping at the Native Online Store.

The shipment date for “Sexual Stewardess,” originally slated for February 2017, has been changed as follows.

・Shipment in February 2017 → Shipment in April 2017

We’d like to offer our most sincere apologies to all customers who have ordered this product for the inconvenience caused.  
Another announcement will be made as soon as the exact shipment date has been confirmed, so please stand by for more information.


Everyone at Native will continue to work hard to bring you the very best products, and we hope for your patience and understanding.


2017.1.20
"The Succubus" Shipment Date Announcement


The shipment date for “The Succubus” scheduled for release in January 2017, has been confirmed.


(Mon) Jan. 30, 2017


■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Tue) Jan. 24 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.


2016.12.29
"Aoba" Shipment Date Announcement


The shipment date for “Aoba” scheduled for release in January 2017, has been confirmed.


(Fri) Jan. 20, 2017

■ Regarding your Credit Card Payment ■

Please note that the charge will be processed under the billing entity “CREDIX” on your statement.


■ Regarding Change of Address ■

Please file for all changes of address by (Wed) Jan. 11 at 10am JST.

To file for a change of address, please first log in to “My Account” and add your new address to your Address Book.

After you’ve completed this step, please contact customer support with your order number and new address.

Any change of address filed after this date may result in additional shipping and handling charges.

We appreciate your business and look forward to serving you.



2016.12.27
NATIVE ONLINE SHOP Grand Re-Opening


Thank you very much for shopping at the NATIVE ONLINE SHOP.

The NATIVE ONLINE SHOP will soon be undergoing system maintenance in preparation for a grand re-opening.

All services offered at the NATIVE ONLINE SHOP will be unavailable during the dates and times listed below.

We’d like to offer our most sincere apologies to our customers for this inconvenience, and hope for your patience and understanding.

【Caution】
Please note that the following changes will also take place following our grand re-opening.

■ New URL

http://native-store.net/en/


The NATIVE ONLINE SHOP URL will change following our grand re-opening.

* In the event that you experience issues accessing the site after this date, please clear your browser cache and try again.

■ My Account

Following our grand re-opening, all purchases made at the NATIVE ONLINE SHOP will be split as follows:

Purchases made at our former online shop site (prior to (Mon) Dece. 26, 2016) and
purchases made at our new online shop site (from (Mon) Dece. 27, 2016).


■ Regarding your New My Account Login Password

Following our grand re-opening and the creation of your New My Account profile, your login password will need to be reset.


We’re very sorry for any inconvenience, but ask that your please follow the password reset instructions on the login page before logging in.

--------------------------

・New My Account
https://native-store.net/en/login/pw/request

--------------------------

* You’ll be able to use the same password as before to login to your Former My Account.

■ Regarding your Wishlist

We’re very sorry for any inconvenience, but our new shop will not support a Wishlist. We hope for your patience and understanding.

■ Regarding your Browser Cache

Please note that your email address, password, and other information stored in your browser’s cache will not be valid at our new site. Please re-enter your information.


Should there be any changes, we’ll be sure to keep you informed with the most accurate and up-to-date information during this transition.

We appreciate your business, and look forward to serving you at our all-new NATIVE ONLINE SHOP.