Skip to content Skip to navigation menu

Terms of Services


native STORE


GOODSMILE Logistics & Solutions

Company President

Takao Uemura


AkibaCO Building 3-16-12 Sotokanda ; Chiyoda-ku, Tokyo 101-0021


Product Quantity All merchandise is produced after the order reception period has closed.
In the event of a product re-release, production time will be required.
Not all products will be re-released.
All products will be limited by individual purchase. Any order found to be exceeding this limit will be canceled.
Shipment Product shipment will depend on the scheduled production and release dates of each item. Please see the relevant product information page for details.
Payment Method Credit Cards only
Payment Deadline Payment processed automatically when items are in stock.
Product Defects Only defective products are eligible for exchange.
Please note that we do not offer exchanges or replacements for any other reason, including but not limited to damaged packaging.
Products Figures, sundries


Privacy Policy


■ Introduction

We recognize the necessity of protecting your personal information, and believe it is our responsibility to properly manage and safeguard this information.



■ Personal Information

Personal information is defined as any information pertaining to an individual, including their name, birthday, telephone number, email address, shipping address, place of employment, and all other information by which a person can be identified.



■ How Personal Information is Collected and Used

 We will only use and collect your personal information for the objectives listed below, and only for those specific purposes.


 Personal information is provided to our company at your sole will and discretion, and by doing so you acknowledge that our company will use this information for the following purposes.


    ・As necessary to deliver merchandise purchased from our company

    ・When you subscribe to our newsletter, to provide information deemed valuable or necessary, such as new product information

    ・To contact customers, and confirm or request information as necessary in accordance with business operation

    ・To handle customer inquiries


We take the personal information provided to us by customers very seriously, as we use this personal information to provide our services.  Utilizing personal information to provide customers with the products and services that they order is the basis for our contractual obligation with customers, and within our legitimate interests.  


In the event that we are unable to obtain the personal information necessary to provide our services, you will be unable to use our services.  However, there are no damages to a customer's rights or interests due to their inability to provide this data. 



■ Sharing Personal Information with Third Parties

In accordance with the instruction of the recipient or our company (subcontractor),  personal information necessary for business operations will be sent to affiliates capable of handling such information.


With the exception of fulfilling a legal obligation or other justifiable reason, we will not share any personal information with a third party without prior customer consent.



■ Managing Personal Information

All personal information provided to our company by customers will be stored exclusively at the secure hosting platform Amazon Web Services.  To ensure data is completely controlled within a highly safe, secure, and regulatory compliant environment, all data hosting is conducted under the most rigid security regulations.


 In order to prevent the leak, loss, or destruction of personal information, we have a person responsible for the management and protection of personal information, and will endeavor to safely protect, as well as maintain correct and current personal information.


 Goodsmile Logistics & Solutions

 Akiba CO Building

 3-16-12 Sotokanda

    Chiyoda Ward, Tokyo  101-0021   Japan

 TEL:  0120-240-004

 (Reception Hours: weekdays 10am - 6pm, excluding holidays)


 Responsible Party: Takao Uemura



■ Security and Encryption

Should you provide personal information to our company, all data input and transferred will be protected by SSL encryption to ensure that the data is handled in a secure manner, meaning that all transmissions between your web browser and our server are encrypted and sent securely.


However, as your email address and other information is transmitted via the internet, we cannot guarantee with absolute certainty that it will be safe.  We will strive to protect your personal information, but do not guarantee the security of the information sent.  After receiving your information, we will do our best to ensure the security of our system.  


In the event that you are given a password to access a specific system on our website, it is your responsibility to keep this password confidential.    Please do not share your password with anyone.



■ Storage Period for Personal Information

Customer information will be retained for 5 years, after which it will be reviewed.  Customers may opt out, update, or delete this data at any time as necessary.



■ Information Retrieval, Correction, and Deletion

In the event that you wish to request the retrieval, correction, or deletion of information provided to our company, we will handle your inquiry as expediently as possible, provided that you are able to verify that you are the holder of said information.


You can also withdraw your consent, and freeze or delete your account at any time.   Please contact customer service for further assistance.

Customer Service:



■ Customer Profiling

Your site use and browsing history will be analyzed to determine likes and interests, and share product information that we think is most relevant to you.


In addition, we may use your personal information or site activity to detect and reduce fraud or credit risk.



 Cookies are a text file stored on your computer that collect visitor behavior and activity information, used to generate statistical reports on website activity.  They keep track of website visitor usage, and to generate statistical reports on website activity.  You can set your browser to not to accept cookies, but in doing so, please be aware that some site functionality may be lost. 


 -Google Analytics-

 Through the use of Google Analytics, we store information about visitors' website usage, to make improvements and provide a better experience for visitors. 

 Google Analytics is a third party information storage system that records information about the pages you visit, the time you spend on a particular page or website, how you accessed the site, and the information you clicked when you were there.  The cookies used by Google Analytics do not store personal information, such as your name and address, and they do not share personally identifiable information.  

 You can learn more by reading their privacy policy:  

 Google -



■ Redressing Grievances

If you believe that your personal information is not being handled in accordance with the General Data Protection Regulation (GDPR), it is within your rights to report this grievance to the proper regulatory authority.  The regulatory authority will keep you informed on the case progress and final ruling regarding your complaint.  



■ Disclaimer

This website is managed and provided by Goodsmile Logistics & Solutions.  Before using this site or its services, please read and make sure you understand the following precautions.  Please note that our terms of service are subject to change without warning.

(Regarding Minors Using NAITIVE ONLINE SHOP Services)

Minors may only use our online shop with the consent a parent or guardian.  Any purchases made by a minor will be assumed to be under adult supervision.  The NAITIVE ONLINE SHOP makes no guarantee that the content provided within our services is appropriate for minors.






To provide some of the services offered through this website, the information that customers provide may be transferred to a country outside the European Union (EU).  In such an event, as outlined in this policy, we will take all steps necessary to confirm that proper security measures are taken, and that your privacy rights are protected.


By providing your personal information, you consent to this transfer, storage, and handling of your data.